Helping businesses run smoothly 24/7 with a dedicated team of IT Specialists.
Our all-inclusive flat monthly rate includes unlimited 24/7 service as your guarantee we are committed to make your business a success. Parmac client’s benefit from the advantages of an in-house IT department without all the costs and disadvantages.
Parmac’s proactive approach resolves problems before they disrupt your business with 24-hour monitoring systems, daily backups/recovery, and partnerships with providers such as Microsoft whose engineers work as part of our team. Our dedicated IT specialists address the source of problems with remote and in person service. We put in place Security measures before disaster strikes and design IT infrastructure strategies to lower costs and identify vulnerable equipment.
Our team of dedicated specialists collectively have expertise in all areas of IT to build a customized comprehensive strategy using the latest advances in technology to give your business a competitive advantage.
Parmac responds to calls remotely within the hour and in emergency situations within minutes. Our dedicated team will provide online, telephone and in-person service until your situations is resolved.
Parmac not only monitors systems 24/7 using multiple monitoring and tracking softwares to prevent problems before they occur but also identifies the origins of problems so they can be addressed quickly and efficiently.
It is easy to keep a budget with Parmac’s all-inclusive fixed rate monthly service. It is in everyone’s best interest to have you up and running all the time. There are no unexpected hourly charges, no surprises, and no long-term contracts.
As part of Parmac’s Managed IT services, some of our clients require a full time Parmac team member at their office for daily customer support.
Experience has taught us that without training users, an investment in technology is worthless. Parmac specialist take the time to educate and train users to take full advantage of infrastructure and software features that can help them work more efficiently and effectively. Change is difficult for many employees, so our team is patient and thorough when providing group and individual training.
Parmac’s Help Desk team manages all your daily workstation and larger infrastructure issues. We use a ticket tracker system to ensure fast customer service that can be easily monitored for progress. Our team prides itself on creating personal relationships and stays in constant communication with you until your problem is resolved. We have three physical Help Centers to create redundancy, so we are always available to help you run your business no matter what happens.